Job Code - JG12610
House keeping Team Leader - Grosvenor House
Department - Housekeeping & Laundry
Function - Housekeeping & Laundry
Location - UK - London
Job Type - Full Time
About Jumeirah and the hotel:
At Jumeirah we are committed to encouraging and developing our colleagues in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About the role:
Purpose:
Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.Ensures fond farewell of each guest encouraging them to return.
Main Duties:
Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.Meet all reasonable needs and requests of customers within acceptable enterprise time frames.Identify and take all opportunities to enhance the quality of service.Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.Offer assistance to colleagues when required, to ensure designated work goals are met.Demonstrate trust, support and respect towards team members in day-to-day work activities.Conduct communication with customers and colleagues in a polite, professional and friendly manner.Practice high standards of personal presentation in accordance with Jumeirah & Madinat Jumeirah Grooming & Presentation Standards Seek assistance from other team members, supervisors and managers when required.
Operational:
Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.Actively uses the standards detailed in F&B Enquiry/ Booking Check list when taking Restaurant enquiries or bookings. Greets guests, and escorts them to tables, and provides menus.Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.Answers telephone within 3 rings using the Jumeirah Standard script. Demonstrates a sound knowledge of all menu items, Madinat Jumeirah F&B Service procedures and Hygiene Standards.Immediately shares guest name to relevant service staff directly after seating.Informs staff of any specific guest request or needs Fully certified in the use of Epicure Restaurant Reservation system Responsible for the collection and input of any relevant guest history in profile Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
Administration:
Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.Complete cleaning, opening & closing checklists when instructed by senior colleagues.Assist in recording inventories/ stock-takes as required.Ensures that all menus, wine lists and dock presenters are clean and in top condition.
Other Duties
Demonstrate knowledge of individual contribution to department objectives.Attend training sessions as scheduled.Suggest to manager or departmental trainer any training needed to enhance performance.Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.Report any possible theft or misuse of Resort property immediately to a member of management.Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
About you:
Qualification:
Secondary Education
Experience:
1-2 year in Guest Service experience in a 5 star hotel
Skills:
Fluent in English Knowledge of Food and Beverage applications (Epicure, Micros) Knowledge of basic Microsoft Office
About the Benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates
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